Privacy Policy

WHITE CARBON JEWELS PTY LTD (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [insert domain] (the “Site”), purchase lab-grown diamonds, or interact with us.1. Information We Collect

When you use our Site, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment details (processed securely via third-party providers).

  • Account Information: Login credentials, purchase history, and wishlist preferences.

  • Technical Data: IP address, browser type, device information, operating system, referring URLs, and browsing behavior.

  • Cookies & Tracking: We use cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for lab-grown diamonds.

  • Provide customer support and respond to inquiries.

  • Improve our Site, products, and services.

  • Send promotional emails, special offers, and product updates (you may opt out anytime).

  • Detect and prevent fraudulent transactions or unauthorized activities.

  • Comply with legal and regulatory requirements.

3. Sharing & Disclosure

We do not sell your personal information. However, we may share your data with trusted third parties, including:

  • Service Providers: Payment processors, shipping partners, IT support, and marketing platforms.

  • Legal Obligations: Authorities or regulators if required by law.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request restrictions on processing or data portability.

  • File a complaint with a data protection authority if you believe your rights are violated.

To exercise your rights, please contact us at info@whitecarbon.com.au

6. Security

We implement industry-standard safeguards (encryption, secure servers, limited access) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies to personalize your experience, track website performance, and improve functionality. You can control or disable cookies through your browser settings, but some features may not work properly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. International Users

If you access our Site from outside Australia, your data may be transferred and stored in jurisdictions with different data protection laws. By using our Site, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Site after changes means you accept the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us on info@whitecarbon.com.au.

  1. Information We Collect

    When you use our Site, we may collect the following types of information:

    • Personal Information : Name, email address, phone number, billing and shipping addresses, payment details (processed securely via third-party providers).
    • Account Information: Login credentials, purchase history, and wishlist preferences.
    • Technical Data: IP address, browser type, device information, operating system, referring URLs, and browsing behavior.
    • Cookies & Tracking: We use cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic.
  2. How We Use Your Information

    We use the information we collect to:

    • Process and fulfill your orders for lab-grown diamonds.
    • Provide customer support and respond to inquiries.
    • Improve our Site, products, and services.
    • Send promotional emails, special offers, and product updates (you may opt out anytime).
    • Detect and prevent fraudulent transactions or unauthorized activities.
    • Comply with legal and regulatory requirements.
  3. Sharing & Disclosure

    We do not sell your personal information. However, we may share your data with trusted third parties, including:

    • Service Providers : Payment processors, shipping partners, IT support, and marketing platforms.
    • Legal Obligations : Authorities or regulators if required by law.
    • Business Transfers : In the event of a merger, acquisition, or sale of assets, your data may be transferred.
  4. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  5. Your Privacy Rights

    Depending on your location, you may have rights to:

    • Access, update, or delete your personal data.
    • Withdraw consent for marketing communications.
    • Request restrictions on processing or data portability.
    • File a complaint with a data protection authority if you believe your rights are violated.
  6. Security

    We implement industry-standard safeguards (encryption, secure servers, limited access) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

  7. Cookies

    We use cookies to personalize your experience, track website performance, and improve functionality. You can control or disable cookies through your browser settings, but some features may not work properly.

  8. Third-Party Links

    Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  9. International Users

    If you access our Site from outside Australia, your data may be transferred and stored in jurisdictions with different data protection laws. By using our Site, you consent to such transfers.

  10. Changes to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Site after changes means you accept the revised policy.

  11. Contact Us

    If you have any questions or concerns regarding this Privacy Policy, please contact us on info@whitecarbon.com.au