Terms & Conditions

  1. Eligibility
    • You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site and make purchases.
    • By using the Site, you confirm that you have the legal capacity to enter into this agreement.
  2. Products & Descriptions
    • We specialize in lab-grown diamonds and jewelry. All product details, including carat, color, cut, and clarity, are provided to the best of our knowledge.
    • Images on the Site are for illustrative purposes. Actual colors and sizes may vary slightly due to screen settings and craftsmanship.
    • We reserve the right to update product descriptions, availability, or pricing without prior notice.
  3. Orders & Acceptance
    • Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to:
      • Product unavailability
      • Pricing or description errors
      • Fraudulent or suspicious activity
    • Once your order is confirmed, you will receive an order confirmation email.
  4. Pricing & Payment
    • All prices are listed in AUD and include/exclude applicable taxes (as stated at checkout).
    • We accept payments via [credit/debit cards, PayPal, bank transfers, etc.] through secure third-party processors.
    • You agree to provide accurate billing information.
  5. Shipping & Delivery
    • Orders are processed and shipped in accordance with our Shipping Policy.
    • Delivery times are estimates and may vary due to external factors beyond our control.
    • Risk of loss and ownership of products pass to you upon delivery.
  6. Returns & Refunds
    • Our Returns & Refund Policy outlines conditions for returns, exchanges, and refunds.
    • Custom or engraved jewelry may be non-returnable, unless defective.
  7. Warranty & Authenticity
    • All lab-grown diamonds sold by us are certified and authentic.
    • Jewelry is covered under a limited warranty against manufacturing defects.
    • Warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
  8. Intellectual Property
    • All content on our Site, including logos, product images, text, and designs, is the property of WhiteCarbon Jewels pty Ltd and protected by copyright and trademark laws.
    • You may not copy, reproduce, distribute, or exploit our content without prior written permission.
  9. Limitation of Liability
    • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.
    • Our total liability for any claim shall not exceed the amount you paid for the product in question.
  10. User Conduct
    • When using our Site, you agree not to:
      • Use the Site for unlawful purposes.
      • Attempt to breach our security systems.
      • Misrepresent your identity or payment details.
  11. Third-Party Links
    • Our Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.
  12. Privacy
    • Your use of the Site is also governed by our Privacy Policy, which explains how we collect and protect your personal data.
  13. Governing Law
    • These Terms are governed by the laws of [Australia/NSW], without regard to conflict of law principles.
    • Any disputes shall be resolved in the courts of NSW Jurisdiction.
  14. Changes to Terms
    • We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with the revised “Last Updated” date.
    • Continued use of our Site after changes means you accept the revised Terms.
  15. Contact Us
    • If you have any questions about these Terms & Conditions, please contact us on info@whitecarbon.com.au