Shipping Policy

At White carbon Jewels pty ltd, we take great care to ensure your lab-grown diamonds are shipped safely, securely, and on time. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

  1. Processing Time
    • All orders are typically processed within [1-2business days] after payment confirmation..
    • Custom or made-to-order jewelry may require additional processing time (4-6 weeks)
    • Estimated timelines will be provided during checkout.
    • Orders are not processed or shipped on weekends or holidays.
  2. Shipping Methods & Carriers
    • We partner with trusted carriers for secure delivery.
    • All diamond orders are shipped with tracking numbers and insurance coverage to protect your purchase.
    • Shipping methods available at checkout include:
      • Standard Shipping: [5-7 business days]
  3. Shipping Rates
    • We may offer free shipping on orders over $500, within Australia.
  4. Domestic Shipping (Within Australia)
    • Standard delivery typically takes (5-7 business days).
    • Express and expedited options are available for faster delivery.
  5. Order Tracking
    • Once your order has shipped, you will receive a confirmation email with tracking details.
    • You can monitor your shipment in real-time through the carrier’s website.
  6. Delivery Guarantee & Insurance
    • All shipments are fully insured until successfully delivered and signed for.
    • We require a signature upon delivery to ensure the safety of your diamond purchase.
    • If your package is lost or damaged in transit, please contact us immediately so we can assist with a replacement or claim.
  7. Address Accuracy
    • Customers are responsible for providing the correct shipping address at checkout.
    • We are not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses.
  8. Delays
    • While we strive to deliver on time, shipping delays may occur due to carrier issues, weather conditions, customs processing, regional locations or unforeseen events.
    • We are not responsible for delays beyond our control but will assist you in tracking and resolving the issue.
  9. Contact Us

    For any questions about your shipment, please reach out on info@whitecarbon.com.au